Refund policy

1. Order cancellation (within 24 hours)

Within 24 hours of purchase you can cancel your order free of charge and without giving any reason. Simply email us at info@drivegoal.co.uk with your order number and you will receive a full refund, at no cost to you.

After 24 hours, the order can no longer be cancelled free of charge, but you can still request a refund as described in section 2.

2. Refund without a reason (within 14 days)

After the first 24 hours and up to 14 days from receiving your order, you can request a refund for any reason (for example, if you changed your mind or ordered the wrong item), without having to explain why.

In this case you will need to return the product to our warehouse. Return shipping costs are paid by the customer. To be eligible for a refund, the product must be:

• in the same condition you received it, unused and undamaged;
• in its original packaging, complete with all accessories;
• accompanied by the order number or proof of purchase.

After 14 days, a refund can no longer be requested without a valid reason (see below).

3. Refund with a valid reason (within 30 days)

If your product arrives faulty, damaged, does not work as described, or you received the wrong item, you have 30 days from delivery to request a refund.

To do so, email us at info@drivegoal.co.uk including:

• your order number;
• a photo or video clearly showing the problem;
• a short description of what happened.

We will review your request and get back to you as soon as possible to resolve the issue.

How to start a return

1. Contact us with your order number and the reason for the return.
2. Once your return is accepted, we will send you instructions on how and where to send the product.
3. Pack the product carefully in its original packaging and send it back.

Please note: items sent back without contacting us first will not be accepted.

Non-returnable items

Gift cards cannot be returned or refunded. If you have any questions about a specific product, feel free to contact us.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you prefer.

Refunds

Once we have received and inspected your return, we will let you know by email whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may take a few extra days to process and post the refund.

This policy does not affect your statutory rights as a consumer.